1、 How do we collect and use your personal information
2、 How do we use cookies, Beacon and other technologies
3、 How do we store and protect personal information
4、 The general situation that we provide your personal information externally
5、 Unconventional circumstances in which we provide your personal information externally
6、 How do you access and control your personal information
7、 Special agreement on personal information of minors
8、 Revision and publicity position of this policy
9、 How to contact us
10、 In-application permission application
Your trust is very important to us. We are fully aware of the importance of personal information to you, and promise to take appropriate security measures to protect the personal information we have in accordance with the Personal Information Protection Law of the People's Republic of China ("Personal Security Law") and other applicable laws.Krinona(hereinafter referred to as "us" or "Krinona") respects and protects your privacy, Disclose relevant matters to you according to law and obtain your consent. If you use the home robot products (your "home robot") and its supporting online applications: related services ("products and services") of Krinona ("App") and are bound by the User Agreement of Krinona, please understand how we will collect, use, disclose, share Transfer and store your personal information and what rights you have. We will strictly abide by this policy< b> Through this policy, we make the following important commitments to you. If you want to know more detailed information, please read the corresponding chapters according to the above index:
1. We will explain the type of your personal information we collect and the corresponding purpose one by one, so that you can understand the type, reason and collection method of the specific personal information we collect for a specific product, service or function
2. The personal information we collect may contain your personal sensitive information. Once the personal sensitive information is leaked, illegally provided or abused, it may endanger personal and property safety, and easily lead to personal reputation, physical and mental health damage or discriminatory treatment. For such collection cases, the following are marked in bold to remind you of it.
3. You can access, correct and delete your personal information through the channels or channels listed in this policy, and you can also withdraw your consent, cancel the app account, complain and report, and set privacy functions to realize your control of personal information
You understand that this policy is closely related to your use of products and services. We recommend that you carefully read and understand all the contents of this policy and make the choices you think are appropriate. We strive to use plain and concise words to express, and mark the terms in this policy that have or may have a significant relationship with your rights and interests in bold letters to remind you of it
If you have any questions about this policy, or any related complaints or opinions, please contact our data protection department through the contact information shown in Article 9 of this policy, which is responsible for handling your special needs in a timely manner. We are very happy to deal with your problems and meet your needs
You understand and agree that as long as you click to accept this policy and complete the registration of the App account in the registration process, or actually use our products and services, it means that you agree to collect, use, store and share your relevant information in accordance with this Krinona Privacy Policy
The basic business functions of the products and services we provide to you include: (i) all functions of your home robot (subject to the product specification); (ii) The App is paired with your home robot and controls and records the operation of the product; (iii) Communication and handling of problems related to the use and operation of the app and your home robot paired with the app. Specifically, for the following occasions, you need to agree to provide the following categories of personal information, so that we can safely and effectively realize the above basic functions, otherwise you may not be able to enjoy the corresponding products and services
1. Register an app account and associate your relevant operation records and various personal information. When you open the app for the first time, we will ask you to confirm your country and region and select the language of the app. After you download the app, the app account is the premise to use the app business function on the mobile device containing the app ("your mobile device"), and will collect all kinds of data you provide and receive on the app. When you register an account in the App, we will collect your mobile number, App account user name and password. If you agree to choose a user account (such as WeChat account Apple ID) log in as an app account, and we will also collect information about you in such third-party applications (if you choose to log in using WeChat account, we will apply to use your WeChat avatar, nickname, region and gender information; if you choose to use Apple ID to log in, we will apply to use your Apple ID account and name information). The above information will be used to verify your identity, match and collect a series of operation activities you have made using your App account, match and feedback the operation status of your home robot, facilitate the handling of customer service and after-sales service requirements you have put forward to us, and send you notices about the above situation, major changes and updates of service functions, technical and security notices. We will also assign specific Krinona IDs to your app account. These IDs are composed of random strings, which cannot be used to reverse query your real identity. However, Krinona personnel with corresponding responsibilities can identify individual users through Krinona ID by comparing with the user database. In addition, when you want to retrieve or change the password of the app account in the future, we may send a verification message through the mobile phone number/email you filled in for the app account.
Please note that you have been in your country The Krinona account registered on the official website online shopping channel ("website account") can be used as your App account for registration free login, otherwise you can also use your App account for registration free login (if the channel has user login function). The aforementioned online shopping channel is equivalent to using the same account with the same Krinona ID. If the mobile phone number that has been used as the aforementioned website account registration is submitted by you to apply for registration of the App account, we will reject your application for registration and require you to log in directly using the website account.
2. Control your home robot on your mobile device through the App account. When you load an app on your mobile device and bind your app account to your home robot, you first need to complete the distribution network, that is, establish the information flow path of your app account and your home robot bracket through our server. For this purpose, you need to connect your mobile device, app account and your home robot to your Wi-Fi network. The data collected during the distribution network process (which may involve the use of cookies technology for storage so that you can view the historical distribution network situation next time) are not all personally identifiable information, including (i) App name; (ii) Your mobile device model, unique identification code (only used to protect your safe use of networks and services), network card (Mac) address, device MAC address, operating system and its version; (iii) SSID, network format, displayed IP address, location information (country and city), time zone, and time of sending distribution network request to our server of the same Wi-Fi network accessed by your mobile device and your home robot; (iv) The model, SN code and network card (Mac) address of your home robot; (v) Your distribution network history (network or home robot search records, which may be collected through cookies technology); (vi) Your status and fault type in the distribution network process
After the above binding is completed, in order to establish a data link between your instructions on the App account and the operation status of your home robot, the distribution network will continue to occur during the command startup and operation process (that is, the App end and your home robot will access our server to complete the data flow). When you use the relevant control functions of the App, we will record the category and mode of your use of the functions in the App, the operation behavior information and other log information related to the functions, so as to correctly match and control your home robot, quickly identify and solve your home robot or App faults and problems. For example, when you use the appointment cleaning function, we need to obtain the current time and time zone information from your mobile device. At the same time, in order to enable you to know the operation, location and failure of your home robot through the App account page, we also need to collect some information from your home robot and transmit it to your App account page through our server. Most of this information is not personally identifiable (such as cleaning alarm information, cleaning log and result information).
Related to this, we will need to call the following permissions of your mobile device:(i) In order to connect to the distribution network and to use the app functions that need to be connected to the network, you need to call "mobile data", obtain "Wi-Fi information", and also need "local network" permission. In order to complete the distribution network more efficiently, you need to obtain "location" permission and "Bluetooth" permission of your mobile device; (ii) To store the App usage log and update the App version, you need to call the "Store" permission; (iii) To ensure the security of your app account, you need to obtain "device information"; (iv) In order to push various messages related to your account to your mobile device, you need to call the "notification" authority; (v) If you choose to connect to the Wi-Fi network by scanning the code for distribution, you also need to call the "photo album" and/or "camera" permissions
Some models of home robots we provide support the "device sharing" function. For the matched app account holders (i.e. "sharers"), they are allowed to share the control equally with other app account holders (i.e. "sharees"). Please note that the permission to set and modify the access password for photos, videos or albums cannot be shared. If you are a shared person, your app account controls the household robots matched by other app accounts through the "device sharing" function, and for the purpose of this policy, these household robots are considered as your "household robots". For the avoidance of doubt, this privacy policy is applicable to all the use of such domestic robots by the sharer and the shared. You can also delete the devices that have accepted sharing on the App, or turn off the permission to share to others as a whole.
3. Operation of your home robot. Due to technical limitations, the data collected by your home robot cannot be completely processed and stored at the product end, and some of them need to be transmitted to our server for processing, or retransmitted to the App for presentation to you, resulting in data collection (possibly including personal information)
When your home robot runs your operation instructions, in order to check the problems or faults of your home robot in real time as much as possible, we will collect the operation log, status data and behavior data of your home robot (including the records of each function and status on and off), faults and firmware upgrade. In order to make your home robot clean in accordance with the specific cleaning environment and your no-disturbance area requirements, your home robot will generate your cleaning environment map and cleaning path map when running the cleaning function, which will be transmitted to your app account page through our server for direct display, So that you can mark the area classification in the App (some household robot products under Krinona brand support different cleaning modes according to the area classification, subject to the product description), mark the location of "Don't Disturb", and then transmit it to your household robot through our server for execution.
Please note that, The home robot products of certain models of Krinona's brands have video camera, photo or radar sensing functions, and their use purposes include the following business functions (please understand whether your home robot has such functions, whether such functions are automatically turned on, how to turn off such functions (if applicable), and whether you can view the videos and photos generated by this function on the App):
(i) To record and identify the types and status of obstacles in the clean environment, and avoid obstacles. If your home robot does not have the computing ability to recognize such video, we will collect such video, photos or radar sensing related data and conduct obstacle type analysis, and the relevant analysis results will be sent back to your home robot. Data related to radar sensors will be used to build 3D stereo maps, which you can access in the App. The human shape detection function of the domestic robot will delete the data containing human shape information locally in the domestic robot before uploading and analyzing the relevant data. However, please understand that if you place your home robot in your or other people's private space, or choose to make it run during your or other people's private activities, the video, photo or radar sensing data generated after the above functions are activated may still contain personal information such as your or other people's privacy, portrait or facial recognition information.
(ii) Provide you with "video butler" service. See details later
Please note thatcertain models of household robot products under Krinona's brand have voice function, and its use purpose includes (i) operating and cleaning related functions of household robot through voice, and (ii) intelligent voice assistant function, And (iii) video butler service (please understand whether your home robot has such functions, whether such functions are automatically turned on, and how to turn off such functions (if applicable) according to the product manual). For the purpose of use (i) and (ii) only, since your home robot itself does not have the ability to conduct voice recognition, we will collect the audio obtained by the home robot and entrust a third party to analyze it, and then send the relevant analysis results back to your home robot owner. During this process, we will not store the acquired related voice or audio. However, please understand that if you place your home robot in your or other people's private space, or choose to make it run during your or other people's private activities, the voice or audio generated after the above functions are started may contain your or other people's personal information. It is recommended that you or other people do not mention the complete ID card number, name, mobile phone number Account password and other personal information.
Please note that the home robot products of certain models under Krinona brand provide video butler service This service can help you achieve (a) View the cleaning environment captured by the camera in real time in the App; (b) When you manually control your home robot through the App, you can view the indoor real-time situation captured by the camera through the App, and manually control the home robot through the App to capture pictures or record videos, and realize the voice transmission from the mobile end to the home robot, as well as real-time communication between the two; (c) Go to the location point you set, and push the real-time situation of the location point taken by your home robot camera to you through the App; (d) Carry out indoor cruise according to the cruise point set manually by you and take 360-degree surround photos at the cruise point; (e) Intelligently take the category of the identified object (such as people, pets, plants, etc., without distinguishing specific individuals), and can set up regular photos or videos of the identified object category in advance; (f) Automatically generate album periodically based on shooting content; (g) View the pictures, videos or albums taken by your home robot camera at any time in the App interface.
This service will start running only after you choose to turn it on, and you can also turn it off. The records generated by using this service will be sent to your App account for you to choose to view and delete. In order to realize the video butler service, the domestic robot may capture the indoor environment information of the equipment during the work process, including the indoor layout, ground item information, item distribution, indoor personnel, pets and furnishings, etc. This information is necessary for you to use this service. At the same time, you need to open the camera permission of the home robot in the App to realize the collection and processing of the information involved in these services. If you need to use the voice transmission or real-time call function, the app will ask you to turn on the microphone permission of the home robot or mobile device. If you refuse to open the relevant permissions or refuse us to collect these information, we will not be able to provide you with the relevant services of video butler, but will not affect your normal use of the basic functions of the home robot.
In order to ensure the normal operation of this service and ensure your privacy and security as much as possible, the content of live video and voice calls will be displayed to you in the form of real-time media streaming in an encrypted environment. At the same time, we also provide you with storage space so that you can view the pictures or videos taken during the use of this service and the generated album in real time. Your pictures or videos and generated albums will be stored on our cloud server in China. You can manage and delete your pictures, videos or albums at any time on the App. When you choose to delete pictures, videos or albums, we will delete them from the server in time. We remind you that when you use the "device sharing" function, the shared users can also view the pictures or videos taken by the camera at any time in their App interface.
4. User support services. We provide you with user support services through the help and feedback page of the App. Your historical search records on this page will be saved for later viewing. When you ask our customer service function and customer service personnel for advice, complaints, report product failures or put forward requirements for personal information collection and use, we will record in the form of automatic storage, call recording and manual entry: the communication records and contents between you and us, the requirements and opinions you put forward, the name and contact information you provide, and the necessary information of the required services, so that we can handle disputes Solve problems or provide other after-sales services, and feed back the progress results of the service to you.
You can (involving calling the "photo album" and/or "camera" permissions of your mobile device) take/capture photos reflecting problems related to products and services, and send them to the App user support service page to accurately reflect relevant problems
In addition, we also provide video customer service. In order to realize this function, you need to turn on the camera (including front and rear cameras) permission and microphone permission in the App to realize video communication between you and customer service. In order to provide better services, we need to store the video and audio content generated in the process of customer service video service, and the storage period shall not exceed three months from the date of service provision. The stored content is only used for follow-up of customer service cases, and necessary confidentiality measures will be taken to avoid information disclosure. At the same time, in order to protect the personal privacy and portrait rights of customer service, you agree not to take screenshots or record relevant videos or audio during the video service process, and not to share the aforementioned screenshots or recorded videos or audio with any third party. If we find that you have taken screenshots or recorded during use, we have the right to immediately terminate the video customer service. Please understand that the video or audio generated after the launch of the video customer service function may contain your or other people's portraits and personal information. It is recommended that you or other people do not mention complete personal information such as ID number, name, mobile phone number, account number and password when using this function. If you use the video customer service function in your or other people's private space, or choose to use it during your or other people's private activities, you may capture indoor environment information, including indoor layout, ground goods information, goods distribution, indoor people, pet and furnishings, etc.
User optimization experience
1. The AI object recognition model built in the household robot for ground object data collection will identify the types of ground objects identified by the model, including (i) ground obstacles (such as shoes, socks, cloth balls, wires, trash cans, toilets, etc.); (ii) Ground transition markers (such as floor mats, carpets); And (iii) The ground is dirty (such as stubborn stains, liquid stains, large particles). We will upload the identified ground item data and help us better iterate the algorithm by analyzing such data. Improve the ability of household robots to recognize objects, avoid obstacles and clean
2. Negative example data collection The built-in AI object recognition model of the domestic robot will collect relevant environmental data after the negative event such as failure and collision of the domestic robot. Improve the ability of recognizing objects and avoiding obstacles of household robots
3. User label data collection When the home robot recognizes that the object does not belong to the preset model of the built-in AI object recognition model in advance, or when a negative event occurs, you can mark and upload the relevant information of the unprepared model and negative event on the App. Improve the ability of recognizing objects and avoiding obstacles of household robots
Please note that the above contents may only be applicable to certain models of household robot products under the brand of Krinona (subject to the specifications of household robot products)
We strictly comply with the relevant laws and regulations of the People's Republic of China. The information we collect under this plan is only used to improve our products and services. Without your written consent, we will not use the collected information for other purposes
For your personal information collected by us, please refer to Article 4 of this policy for the scenarios and relevant requirements that are obtained and used by a third party
If we intend to use your personal information we have collected for other purposes not specified in this policy, or collect your personal information categories not mentioned in this policy, we will obtain your consent through page prompts, interactive processes, website announcements or other means, and update this policy accordingly. However, please note that according to the applicable regulations and rules: (i) we only need to inform you but do not need your consent to collect personal information under certain circumstances, such as the collection related to our mandatory legal obligations, the collection of maintaining the safe and stable operation of our products and services, and the collection of personal information that you disclose to all app users on your own in the user forum section; (ii) If the use method and purpose of your personal information collected according to this policy are reasonably adjusted, and your rights and interests are not affected, you can be deemed to have given implicit consent, for example, our new use purpose is directly or reasonably related to the use purpose you have agreed to, and similar processing rules and security protection rules apply, or we adjust the use frequency of your personal information after the service upgrade User portrait calculation method or other aspects.
We will try to control the collection frequency of personal information, but please understand that the operation of some functions requires continuous information collection or verification of collected information, such as the transmission of instructions and status data between your app account and your home robot (such information may not be all personal information).
1.How do we use cookies technology to automatically collect information In order to make your access experience easier, when you use the services we provide, we may identify your identity through small data files, which can help you avoid the steps of repeatedly entering registration information, or help judge the security of your app account. These data files may be cookies or Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). We use cookies to store and record your preferences and settings, enable you to log in to your app account, provide you with interest-based advertising, combat fraud, analyze the performance of our products and achieve other legitimate purposes. The system may automatically collect your following information through cookies:
§ Configuration information provided by your mobile device or other applications used to access our services, IP address of your mobile device, network card (Mac) address, operating system and its version, and unique identification code
§ Your search records on the App distribution network, customer service function, and user care service pages
2.How do we use Beacon or other similar technologies to automatically collect information In order to further understand your product and service preferences and improve our service to you, we may also embed some electronic images (called "Beacon") on the App to collect information about your browsing activities, such as the address of the page you visited, the location of the reference page you visited previously, your browsing environment and display settings.
3. How do you refuse us to use cookies, Beacon and other similar technologies to collect your personal information. You can deny or manage cookies or Beacon through browser settings. However, please note that if you disable cookies or Beacon, you may not enjoy the best service experience, and some services may not work properly.
1.The location where we store your personal information The personal information we collect and generate in China will be stored on our servers rented from Alibaba Cloud in China. If it is necessary to transmit relevant personal information collected in China to overseas institutions due to business or applicable laws, we will implement it in accordance with laws, administrative regulations and the provisions of relevant regulatory authorities, and require overseas institutions to keep the obtained personal information confidential by signing agreements, checking and other effective measures.
2.Our data security capabilities and policies We promise to make information security protection meet the security level required by laws and regulations. To ensure your information security, we are committed to using various security technologies and supporting management systems to prevent your information from being leaked, damaged or lost. At the same time, we have set up a responsible department for personal information protection, established a relevant internal control system, adopted the principle of minimum and sufficient authorization for staff who may have access to your information, and strictly controlled the data access process and approval mechanism.
3.Our handling of personal information security incidents Please understand that due to the limitation of technical level and various malicious means that may exist, personal information security incidents may happen unfortunately due to factors beyond our control. If a security incident occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can take to prevent and reduce risks independently, and the remedial measures for you in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant information of the event by mail, letter, telephone or push notification. When it is difficult to inform you one by one, we will take reasonable and effective ways to release the announcement. At the same time, we will actively report the handling of personal information security incidents according to the requirements of regulatory authorities.
4.We delete your personal information We will retain your personal information only for the period necessary for the purpose stated in this policy and the maximum time limit allowed by laws and regulations (whichever expires earlier). We will delete or anonymize your personal information in time after that time limit. If we stop all or part of your services or stop relevant operations, we will stop collecting your relevant personal information in time and notify you in accordance with the Krinona User Agreement, and delete or anonymize your personal information held. We will also respond to your request to delete the personal information we have collected in accordance with applicable laws. However, we have the right to continue to retain your personal information in accordance with the provisions of applicable laws (for example, the provisions on the retention time limit of online logs and online transaction records), or in consideration of the preservation of your personal information related to other legal relationships that still exist between you, we will also continue to retain the consent you have given us to collect and use personal information The record of subsequent change or withdrawal of consent (we will avoid new personal information collection for such retention) to meet the requirements of legal obligations and potential litigation.
Generally, we only provide your personal information in the following two cases:
(i) We have invested in a number of companies within and outside the People's Republic of China, all of which are members of Krinona Group. For the companies registered in the People's Republic of China ("affiliated companies"), considering the need to focus on information technology matters, make full use of human resources for collaborative development, and diversify the supply of products sold by App, some of your personal information may be obtained and used by our affiliated companies. We will always monitor the access and use of your personal information by affiliated companies to ensure that it does not exceed our control.
(ii) In addition, to provide you with the business functions described in this policy, collect and use personal information according to this policy, it is inevitable to use third-party technology (such as using third-party technology databases to build the technical framework of the App or your home robot), and use third-party tools (such as editing the App page with Xiumi Editor), There are also some third-party services that may involve such third parties, so you are informed that you agree to provide us with personal information in accordance with this policy (for example, store the data and database of the app and your home robot from the server rented by the third party).
According to the last way of contact between the third party and your personal information, it can be divided into the following categories:
| Delegated Processor | Sharing party | The joint controller | Other types of apps access the third party | |
| How to get your personal information | Indirect acquisition from us | Indirect acquisition from us | Get directly from you at the same time with us through the built-in interface of the App | Get directly from you at the same time with us through the built-in interface of the App |
| Personal information control subject | Only for us (the entrusted processor is entrusted by us and has no right to independently decide how to handle your personal information) | We and the sharing party control how your personal information is handled | We and the joint controller jointly control how your personal information is handled | Only we, or we and other types of third-party access parties have control |
Please note that the above third party may have a privacy policy or personal information protection policy independently applicable to you, and may collect and use your personal information independently of the App or your home robot product. This policy does not apply to such situations, nor does it trigger our responsibility. If you need more information, please read the latest version of the privacy policy published by these third parties from time to time or contact these third parties directly. If you find that there are risks in the web pages created by the third party or the applications developed by the third party, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests.
We promise you that when we entrust a third party to process personal information, we will comply with the following requirements:
1. The entrusted analysis required to be carried out shall not exceed the scope that we have obtained your authorization and consent, unless it is in the case that you do not need to obtain your consent;
2. Assess the data security capability of the entrusting party in advance to ensure that it has the data security capability required by laws and regulations
3. Bind the responsibilities and obligations of the entrusting party through the contract, make it comply with the provisions of applicable laws, and require it to comply with our obligations to you at no lower than our standards;
4. Accurately record and save the entrusted personal information, ensure your information security and effective access and control of your personal information through the entrusted processing;
5. When the entrustment relationship is terminated, or when we delete or anonymize your personal information according to this policy, we require the entrustment processor to delete your personal information and destroy all data copies.
At present, we do not share your personal information. We will only share your personal information for legitimate, legitimate and necessary purposes. The sharing party receiving the data has no right to use the personal information we share for other purposes beyond the scope of this policy.
1. To share your personal information necessary for providing you with products and services:
1) We will understand and review the receiver and implementer of the third party, the content of the personal information to be shared, the time of sharing, the purpose of use, and the relevant security measures, carry out the personal information security impact assessment in advance, and take effective measures to protect the personal information subject according to the assessment results;
2) We will accurately record and save the sharing of your personal information, including but not limited to the date, scale, purpose and basic information of the data receiver, to help you understand the storage and use of your personal information by the data receiver;
3) We will ensure your effective access and control of personal information that has been shared with third parties, such as access, correction, deletion, cancellation of app accounts, etc.
2. Share your personal information based on the mandatory requirements of laws and regulations and regulatory authorities: We may provide your personal information to the relevant competent authorities in accordance with the provisions of applicable laws and regulations, court orders or other legal procedures, and administrative or judicial mandatory requirements. Information sharing in such scenarios does not require your authorization and consent.
We will determine the personal information security management requirements and security incident handling requirements to be met with the joint control party in the form of a contract, and the standards shall not be lower than the applicable legal requirements. Such joint control party shall ensure that after obtaining personal information, it only uses your personal information according to the use purpose stated in this policy, always cooperates with you to exercise the relevant rights of personal information, and shall delete your personal information after the relevant purpose stated in this policy expires. We will monitor this.
We will determine the personal information security responsibilities to be met and the personal information security measures to be implemented with other types of third-party access parties in the form of contracts, properly keep relevant contracts and management records, and supervise them to strengthen the personal information security management.
Transfer means that we lose control of your personal information and the transferee gains control of your personal information. In principle, we will not transfer your personal information to any company, organization or individual. If it is necessary to transfer personal information, we will transfer it in accordance with applicable laws and inform you of the purpose of the transfer, the personal information involved, and the relevant information of the transferee.
One of the possible information transfer situations is that with the continuous development of our business, we may conduct merger, acquisition, asset transfer and other transactions (we will inform you of the relevant situations according to the Krinona User Agreement). If it involves the change of your personal information controller or the sharing and transfer of personal information, we will inform you of the relevant changes and any options you may have about your personal information. We will also require new companies and organizations that hold your personal information to continue to be bound by this policy through contracts and other means, otherwise we will further require the companies and organizations to obtain your express consent again, and continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this policy, or require the data receiver to continue to protect your personal information.
We will handle the transfer of your personal information in accordance with the above commitments on sharing, and inform you of the transferor's name, contact information, transfer purpose, transfer content, and the corresponding legal responsibilities of the transferor according to applicable laws.
In principle, we will not disclose your personal information to the public. If it is necessary to make public disclosure, we will inform you in advance of the purpose of the public disclosure, the type of information disclosed and the content of personal sensitive information that may be involved, and obtain your express consent, and perform relevant obligations in accordance with applicable laws.
1. How do you access and correct your personal information. You can log in to your App account to view the "User Information" and "Settings" interface, view or modify your submitted personal data, manage the shipping address and associated third-party account, or make relevant privacy and security settings. However, for the sake of security and identity recognition or according to the mandatory provisions of laws and regulations, you may not be able to modify some of the initial registration information you provided during registration. If you are unable to access and correct your personal information through the above methods, please ask us for assistance through the contact information shown in Article 9 of this policy. We will continue to develop an interface that is easy for you to operate by yourself. Please pay attention to the updated version of the app.
2. How do you refuse to receive marketing messages. If you do not want to receive marketing messages from e-mail, you can click "Unsubscribe" in these messages to unsubscribe; To close the receiving of marketing information in the App, please check the account page settings. Please note that you cannot unsubscribe or refuse to receive messages related to your App account, such as retrieving the lost App account or App account password, order confirmation, change or update of service functions, or technical and security notifications.
3. How do you request to delete your personal information. If you find that our collection and use of your personal information violates the applicable law or the agreement with you, you can ask for the deletion of your personal information collected by us according to the violation through the contact information shown in Article 9 of this policy.
4. How do you change the scope of your authorized consent or withdraw your consent. You can change the scope of your authorization for us to continue to collect personal information or revoke your authorization by asking us to delete personal information, prohibiting the App from calling your mobile device's permission, and setting in the App. You can also revoke our full authorization to continue to collect your personal information by cancelling the App account. When you withdraw your consent or authorization, we may be unable to continue to provide corresponding services due to lack of necessary information. Your withdrawal of consent or authorization will not affect the legality and validity of our previous personal information processing based on your consent.
5. How do you log off your app account. You can request to cancel your app account through the contact information shown in Article 9 of this policy or in "App Settings - Account and Security - Account Cancellation". Please note that after your app account is cancelled, the website account that is common to your app account will also be cancelled at the same time, and you will not be able to use this account to log in to the online shopping channel of Krinona's official website; If you choose to log in using the user account of a third-party application, your app account will be unbound with the user account of the third-party application. At that time, we will delete or anonymize your personal information. For exceptions, please see the description of "We delete your personal information" under Article 3 of this policy. After you log off the app account, some functions of your home robot that do not involve App control can still be used.
6. Before responding to your above requirements, in order to ensure security, we may need to verify your identity and credential information. After the verification, it will be processed within fifteen (15) working days; In case of special circumstances, we will make a response or provide a reasonable explanation for failure to respond in a timely manner within no more than thirty (30) days or the time limit specified by laws and regulations. In addition, we will notify any third party who receives your information according to Article 4 of this policy to respond to your above requirements at the same time.
7. Despite the above agreement, in accordance with laws and regulations, we may not be able to respond to your request under the following circumstances:
1) The reason for not responding is related to our performance of legal obligations;
2) The reasons for not responding are directly related to national security and national defense security;
3) The reasons for not responding are directly related to public safety, public health and major public interests;
4) The reasons for not responding are directly related to criminal investigation, prosecution, trial and execution of judgments;
5) We have sufficient evidence to show that your request has subjective malice or abuse of rights;
6) The reason for not responding is that it is necessary to protect your or other individuals' life, property and other major legitimate rights and interests, and it is difficult to obtain your authorization and consent;
7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
8) Your request involves trade secrets.
We attach great importance to the protection of minors' personal information We will not actively and directly collect personal information from minors. For the collection of personal information of minors with the consent of the guardian, we will only use, share, transfer or disclose it when permitted by law, agreed by the guardian or necessary to protect minors. We expect parents or guardians to guide minors to use our services. If you are under the age of 14, or under the laws and regulations of your place, we recommend that you ask your parents or guardians to read this policy and use our services with the consent of your parents or guardians, but please avoid providing us with any personal information that can identify you. If your guardian disagrees with your use of our services in accordance with this policy, or you actually provide us with personally identifiable information, please immediately terminate your use of our services and notify us in a timely manner, so that we can take appropriate measures in accordance with the provisions of applicable laws.
We may revise this policy in due course. When the terms of this policy change, we will show you the changed privacy policy in the form of push notification when you log in and update the version. For major changes (changes in business functions, exit conditions, use purposes, contact information, etc.) or changes that may aggravate your responsibilities, we will also provide more obvious notices (we will explain the specific changes in this policy by including but not limited to email, SMS or special prompts on the browsing page). Please note that only after you click to confirm the change of this policy, we will collect, use and store your personal information according to the updated privacy policy.
You can view the latest version of this policy on the "Settings About Privacy Policy" page in the App. We encourage you to pay attention to whether there is a new version of this policy notice or announcement when you visit our service. You can click to view historical revision records.
1. If you have any questions, opinions or suggestions about this policy or your personal information, please contact us through the following ways
Registered address of Krinona: No. 8, Unit 301, No. 67, Chengyi North Street, Phase III, Software Park, Xiamen
2. Generally, we will reply within fifteen (15) working days. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the regulatory authorities such as Netcom, telecommunications, public security and market supervision and management
In order to ensure that the application can normally receive the broadcast information pushed by the client when it is closed or running in the background, the application must use the (self start) function capability. There will be a certain frequency of broadcasting to wake up the application's self start or associated start behavior, which is necessary to realize the functions and services. If you want to turn off the self start function, it may lead to the failure of normal use
We need to apply for some system permissions involving personal privacy to ensure that some functions in the application can be used normally. We will apply for authorization from you when you use these functions, and we will only access your personal information after we clearly obtain your authorization. If you do not need to use these functions, you can refuse authorization; If you have never used these functions, we will not apply for permission from you or access your personal information. The permissions we will apply for and the corresponding functions of these permissions include:
Allow access to rough location and precise positioning: When you add robot device functions, we will apply for this permission. After being authorized, you can obtain the surrounding WiFi information for
Allow to read external storage space: When you modify your personal avatar upload and store the video in the video butler, we will apply for this permission
Allow access to the system camera: When you modify your personal avatar upload, we will apply for this permission
Allow access to microphone: When you want to call through the video butler, we will apply for this permission
*In order to better receive push messages, the JPush SDK may collect and read device MAC addresses, software installation lists and other information when it is in a silent state or running in the background; When the APP is not open or running in the background, JPush The SDK reads the list of installed package names. The privacy policies of some third parties are listed at the end of the table below (which need to be viewed in the third-party network environment). It is recommended that you check the section of "personal information of end users/end users" to understand the specific ways they may use your personal information. The following contents may only be applicable to the household robot products of certain models of Krinona brand (subject to the instructions of the household robot product).
| Third party name | Relationship with us | Functions of our products and services supported byThe type of your information obtained by a third party (not all personal information) | Call your mobile device permissions directly | How to use your personal information | |
| JPush Aurora Push SDK | Entrusted processing | For Android users, push various messages inside the App, including but not limited to, user care activities, marketing messages, and notify the release of new versions of the App | Your device information, geographical location and network information. Device information: device serial number, device identifier (IMEI, IDFA, Android ID, device MAC address, OAID and other related information), application information (application crash information, notification switch status, software list and other related information), device parameters and system information (device type, device model, operating system and hardware-related information) | Read and modify the storage permissions of mobile devices (for downloading and installing new versions of apps) | Use the built-in SDK of the app to ensure that the messages we post can be sent to your Krinona ID and displayed on your app use page |
| Tencent bugly | Entrusted processing | Collect crash information | Device model, application version | Get system information | Help us optimize the APP without using your personal information |
| ShareSDK | Entrusted processing | Give App the ability of social sharing | System operation information, network status information, device serial number, iOS advertising identifier (IDFA), international mobile device identifier (IMEI), anonymous device identifier (OAID), international mobile user identifier (IMSI), application list information, base station information, social platform OpenID, geographic location | Obtain sensor information and system information | Social sharing, third-party login |
| Apple ID related services | Entrusted processing | Support the use of Apple ID to log in to the app; Push all kinds of messages within the app applicable to iOS system, mainly to notify the release of the new version of the app | Your Krinona ID, your online shopping transactions in the app | Read and modify the storage permissions of mobile devices (for downloading and installing new versions of apps) | Make sure that the messages we post can be sent to your Krinona ID/Apple ID and displayed on your app use page |
| WeChat Open Platform SDK | Other types of third-party access | Log in your WeChat account as an App account; Forward the built-in information of the app to your WeChat account page | WeChat nickname, WeChat avatar, model of your mobile device, IP address, device MAC address | Mobile phone WIFI information, mobile phone ID information, device MAC address | After logging in with a third-party account (you need to use the login SDK embedded in the app), only the associated app account will be recorded, and no information about your operation in the app account will be obtained; When forwarding, relevant content will be collected and associated with your third-party account |
| AliCloud SMS service | Entrusted processing | Send verification code text message to your mobile phone number to confirm it is you; Send you a SMS notification about the status of the built-in online purchase order, user care activities, and marketing information | Your mobile number | Verify storage permissions of short messages | After logging in with a third-party account (you need to use the login SDK embedded in the app), only the associated app account will be recorded, and no information about your operation in the app account will be obtained; When forwarding, relevant content will be collected and associated with your third-party account |
| Alibaba Cloud Feiyan SDK | Third-party SDK | Support video and voice call functions for APP | Get device location and surrounding WiFi and other information | Get sensor information | Use SDK call to obtain WiFi signal and bind it to the sweeper device, establish communication binding, so that you can view remote video and voice calls through the App |
Third party entity: Shenzhen Hexun Huagu Information Technology Co., Ltd
JPush Aurora Push SDK: provides information push service for APP users
Type of personal information collected:
Equipment parameters and system information (equipment type, equipment model, system version, and related hardware information): used to identify the user's equipment type, equipment model, system version, and so on, to ensure that the message is issued accurately
Network information (IP address, WiFi information, base station information, DNS address, DHCP address, SSID, BSSID, device MAC address) and location information (longitude and latitude): used to optimize the network connection request between the SDK and the Aurora server, ensure the stability and continuity of the service, and realize the regional push function
Application list information (application crash information, notification switch status, APP application list and active status, APP application page information, APP function event related information): When a device has multiple APP push links active at the same time, we use the link merging technology to randomly merge into a link to save power and traffic for users
Data processing method: through de-identification, encrypted transmission and other security methods
官网链接：https://www.jiguang.cn/push
Privacy Policy Link：https://www.jiguang.cn/license/privacy
Millet push SDK
Type of personal information involved: device identifier (such as Android ID, OAID, GAID), device information
Purpose of use: push message
Use scenario: used when Xiaomi mobile terminal pushes messages
Third party: Beijing Xiaomi Mobile Software Co., Ltd
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://dev.mi.com/console/appservice/push.html
Privacy Policy：https://dev.mi.com/console/doc/detail?pId=1822
Huawei HMS SDK
Types of personal information involved: basic application information, device identifier in the application, hardware information of the device, basic system information and system setting information
Purpose of use: push message
Use scenario: used when Huawei mobile terminal pushes messages
Third party entity: Huawei Software Technology Co., Ltd
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://developer.huawei.com/consumer/cn/
Privacy Policy：https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050042177
Glory Push SDK
Types of personal information involved: application anonymous ID (AAID), application Token
Purpose of use: push message
Use scenario: used when the Glory mobile terminal pushes messages
Third party subject: Glory Terminal Co., Ltd
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://developer.hihonor.com/cn/promoteService
Privacy Policy：https://www.hihonor.com/cn/privacy/privacy-policy/
OPPO Push SDK
Type of personal information involved: device serial number, device identifier (such as IMEI, ICCID, IMSI, Android ID, GAID), application information (such as application package name, version number and running status), network information (such as IP or domain name connection result, current network type)
Purpose of use: push message
Use scenario: used when the OPPO mobile terminal pushes messages
Third party: Guangdong Huantai Technology Co., Ltd
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://open.oppomobile.com/new/introduction?page_name=oppopush
Privacy Policy：https://open.oppomobile.com/wiki/doc#id=10288
vivo Push SDK
Type of personal information involved: device information
Purpose of use: push message
Use scenario: used when the message is pushed by the Vivo mobile terminal
Third party entities: Guangdong Tianchen Network Technology Co., Ltd. and the company that will be transferred to operate the Vivo open platform in the future
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://dev.vivo.com.cn/promote/pushNews
Privacy Policy：https://www.vivo.com.cn/about-vivo/privacy-policy
Meizu Push SDK
Type of personal information involved: device identification information, location information, network status information, operator information
Purpose of use: push message
Use scenario: used when Meizu mobile terminal pushes messages
Third party: Zhuhai Meizu Communication Equipment Co., Ltd
Data processing method: through de-identification, encrypted transmission and other security methods
Official website link：https://open.flyme.cn/service?type=push
Privacy Policy：https://www.meizu.com/legal.html
ShareSDK
Types of personal information involved: equipment identification information, software installation list
Purpose of use: share content
Use scenario: share pictures on mobile phones to third parties such as WeChat
Data processing method: through de-identification, encrypted transmission and other security methods
Privacy Policy：https://www.mob.com/about/policy
bugly Privacy Policy：https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56
WeChat Open Platform SDK Privacy Policy： https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl
Alibaba Cloud privacy policy： http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html
Company subject：Krinona